News Archive

Imtech is a significant provider of technical services to the marine, telecoms, process, utilities and building services industries across Europe. Imtech offers end-to-end solutions for fixed and mobile communication networks. They also implement projects on behalf of system suppliers. These include everything from large-scale, complex turn-key assignments, to smaller more specialist projects.

ATT convinced Imtech with the universal applicable and nevertheless optimally customised product AMX within the area of alarm management solutions. With immediate effect we realize together turnkey solutions for alerting purposes, with a highly developed integration into the existing PBX and IT infrastructure. The first AMX integration by Imtech was well done together with a HiPath 3000 from Siemens within the utilities industry. 

GfK System GmbH is a reliable solution provider on the continuously changing IT & Telecommunications market. As a reseller, GfK System GmbH is offering their services in German-speaking areas since 1991 and have expanded to meet the needs of their customers in other localities over the past several years. In order to guarantee the highest degree of quality, security and individuality, they work in cooperation with well-known national and international partners like e.g. Nortel, Panasonic and Avaya.

ATT convinced GfK System with the universal applicable and nevertheless optimally customised product AMX within the area of alarm management solutions. With immediate effect we realize together turnkey solutions for alerting purposes, with a highly developed integration into the existing PBX and IT infrastructure.

The new software version 8.2 for the AMX alarm server was released for sale on March 1, 2009. This is an interim release with new features for GSM positioning and WLAN communication.

• Integration of the globally renowned, WLAN-based ekahau localization solution.
• Localization of people in emergency situations using the GSM positioning solution from the Swiss system integrator AidComm AG, based in Cham, Switzerland

Advantages for the customer:

• Keeps costs down: quickly tracks down mobile medical and other technical devices using WLAN tagging and automated messaging in case of unauthorized movement.
• Patient safety: the WLAN badge tracks down patients with dementia the moment they leave their assigned zone; an emergency alert can also be issued by pulling a ripcord.
• Independence of existing telephony infrastructure when developing man-down applications with the new in-house localization solution, based on wireless, autonomous GSM transmitters.

In addition to joining the Nortel Open Developer Group in 2007 and having its AMX Alarm Management Server CS1000 certified in January 2008, since August 2008 ATT has been accredited as a Nortel Developer Partner with the AMX product.

• Various special ring tones underscore the priority of an alarm
• Call forwarding is ignored and the alarm signal is always received by the original destination
• Subscribers on an in-house call are disconnected, so that the targeted subject can always be reached
• Mixed IP/TDM environments are supported

As a Siemens Advanced Technology Partner, ATT has successfully recertified the HiPath 3800 V7 and the HiPath 4000 V4.
 

ATT has successfully completed the qualification process A2P2, which guarantees the unlimited interoperability with NeXspan and the new Aastra 5000, an innovative IP-based communications server for up to 150,000 subscribers.
 

ATT has decided to market dedicated modules from the Alarm Management Server (AMX) as stand-alone software packages as well. The following software modules are now available under Windows 7, Windows Server 2008.

The AMX Alarm Server with the integrated Panasonic CSTA interface protects not only your resources but also your budget.

• the AMX Alarm Server does not need to be equipped with expensive voice lines and can handle the entire process just by forwarding text messages
• in case of emergency, individuals busy with a call can be disconnected on a dedicated basis
• patients can be connected directly to the nurse without using an AMX voice line
• confirmation of an alarm and other customised features can be activated by just pushing individual keys on DECT or wired terminals

The best feature is that upgrading is always guaranteed, the same as for all other products in our portfolio.

The ESPA Universal Gateway (EUG) is offered in three different versions:

EUG Type 1 is used to exchange data between an ESPA 4.4.4 interface and a PBX voice link. Data is forwarded to DECT, wired and Wi-Fi terminals as voice and text messages by using standard protocols like EuroISDN, QSIG and VOIP with SIP. In retirement homes, it is crucial to provide help as quickly as possible, so that measures can be taken not only efficiently, but also in time. In an emergency,confirmation and escalation procedures are less important than fast and detailed notification. In such cases it is usually enough if the nurse call system is able to communicate with the PBX over an ESPA 4.4.4 interface.

EUG Type 2 enables the communication between an external ESPA 4.4.4 interface and the CSTA access of different PBXs. In this version only text messages are sent over to the terminals. If the PBX does not have an ESPA 4.4.4 interface, the ESPA Universal Gateway with the CSTA module is used. This interface ensures the direct communication between the nurse call system and the PBX and conveys/controls the information delivery as plain text on the display of the terminal. Depending upon the PBX, a lot of different features can be used. The first successful realisation was executed with the Panasonic TDA 100 and the integration with the Siemens HiPath 3000 will be finished shortly. Further integration will be realised based on upcoming project requests.

EUG Type 3 is used to convert different incoming protocols like “line protocol” or specific building/process control protocols such as MOD-Bus,which meets the standard ESPA 4.4.4 protocol (European Society of Paging Associations). It is deployed if upgrading an old system is either too expensive or if the system is simply not upgradeable and the data must be integrated into a new environment using ESPA 4.4.4 (paging system, PBX, etc.). In addition, the new enhanced ESPA Plus with more functionality is also available.

ATT has created a separate module named SpectraLink Universal Gateway (SUG). This provides a 2-way interface to SpectraLink Wireless Telephones for third party applications, such as HotelEXPERT (hotel workflow management system) by New York City-based Metromedia Software, Inc (MSI). Depending upon the running application, different soft keys can be activated to facilitate the rapid and real-time interaction between the third-party application and the Polycom SpectraLink Wireless Telephone’s (Wi-Fi) operation.

This integration was recently completed and MSI is actively marketing this solution –worldwide – to its major clients such as Hiltons Family of Brands, Four Seasons, Westin, W Hotels, Hyatt International, Ballys, etc. This effort by MSI puts ATT’s solution onto a very large market. Other vertical applications willing to boost their customer acceptance in an unique way will be presented soon.

SpectraLink Universal Gateway (SUG) from ATT opens the door to system integrators & ISV

Increasing numbers of manufacturers within the telecom industry are integrating Polycom SpectraLink Wireless Telephones. ATT not only made Polycom SpectraLink Wireless Telephones accessible to its own Alarm Management Server AMX, it also offers this software module to third-party vendors and system integrators. The SUG offers a fully transparent 2-way communication path for the exchange of text messages and has been listed since July 2008 as a “SpectraLink Certified Messaging Application” (SCMA). Depending upon the running application, different soft keys can be activated to facilitate the rapid and real-time interaction between the third-party application and the SpectraLink Wireless Telephone’s operation.

Integrations are utilized in Workflow Management environments for the assignment of tickets/tasks, or with critical safety applications for monitoring and localising employees involved in an emergency. Vendors using the ATT SUG module as middleware to connect to SpectraLink Wireless Telephones are exempt from an individual lab test for their product.

ATT has activated it's new website. Current news can be delivered automatically to your desk. Just activate the new RSS feed. In addition, you have the possibility to search for all relevant information within the current language settings. Please let us know about problems and ideas, or just give us your feedback by using the contact form.

Aastra Telecom Switzerland AG (ATS) located in Solothurn is a society of the Aastra Technologies Limited, Toronto (Canada). ATS supplies and markets European-wide Internet Protocol (IP)-based as well as traditional communications networking products and systems. After successful realization of projects with NeXspan systems from Aastra, Aastra and ATT decided to initiate the A²P² qualification process. This allows not only a high-standing quality but also secures the integration of the ATT Alarm Management Server into new products, like the Aastra 5000, an innovative IP based communication server for up to 150.000 participants.

AMX Alarm Management Server from AudioText Telecom is now certified for Alcatel-Lucent, Siemens, the large Panasonic telephone exchange TDA 600 and the latest Nortel CS 1000, Version 5.0.

Philip Morris International (PMI) with domicile in Lausanne, Switzerland is one of the major manufacturer of tobacco products. When the first Alarm Managment Server (AMX) had been implemented successfully, PMI ordered a second web based AMX for their new branch in Rhodanie.
The AMX is integrated into a CISCO environment and includes an automized processing of the external interfaces Desigo, CETEC, Securiton and also the control center option for ad-hoc alerting. With this option it is possible to choose from a variety of group, attendant, speech or text message templates and to link them. Furthermore ad-hoc modification and extension of the existing templates is possible. Additionally the multi-client capability allows the individual organizations a secure use and modification of their own data on a centralized Alarm Management Server. Data of other organizations, which are using the same platform, are invisible and therefore unchangeable. Realtime Reporting, whereby the actual state of available staff (confirmation) during a mobilization is always tracebale, tops-off the installation.

Since the launch of AMX Junior in 2006 several successful projects  with NexSpan (Aastra), Businessphone (Ericsson), Alcatel OXO and Panasonic have been realized. This "AMX" entry version is now available in two versions. Messages will be forwarded only as text message or additionally as voice message. The integration of Ericssons Businesphone allows powerful solutions with dedicated individual monitoring (DECT dead man's control)

EKZ is one of the major Swiss power authorities. The business division Eltop designs, creates and maintains electric installations and installations in the area of heavy and feeble current. Eltop decided to collaborate with AudioText Telecom AG for complex projects in the area of Alarm Management. The first project with several decentralised locations (IP networking) and the central Alarm Management Server AMX has been successfully put into operation in a Zurich community.

Sulzer Management AG operates the IT services of the Sulzer divisions. These services include all web platforms, groupware- and LDAP-root / DNS systems as well as various SAP applications. The whole IT and computer center infrastructure is monitored by the Alarm Management System "AMX". While scanning the Network Management System (NMS) information occuring problems will be registred. Fault reports are processed sequentially and/or parallel depending on their priority and daytime. The reports are sent to the appropriate individual as either voice messages, email or SMS. Because of the open "AMX" database architecture in MS SQL the customer could make further use of the already existing duty planning based on the MS Exchange Public Folder calendar whereby an expensive development of a customer specific interface became needless. The ASP.net and AJAX based WEB solution allows fast modification and a complete reporting that provides a selectable list of  every activity to the second.

Since autumn 2001 Axpo Informatik AG, as a professional IT partner of the electric utility Axpo and the attached cantonal electric utilities, provides services in the technical and commercial information technology. Axpo Informatik AG currently attends to 3200 customers and about 500 applications in Switzerland and several destinations within Europe.
The IT helpdesk is assisted by the web based Communication Management solution "CMX" so that it is capable of a highly individual and SLA (Service Level Agreement) oriented customer liasion and support. Depending on the callers country of origin CMX forwards the caller according to the weekday/holiday and time to an adequate agent. CMX offers a decentral placement of the agents. Therefore it is possible to include home offices or external organizations among the workplaces in the internal IT network, into the process. Axpo Informatik AG has decided to upgrade the existing installation with an emergency system to obtain redundancy. The upgrade has been realized in Q4, 2007.

The national alarm central NAZ is the specialist department of the federal authorities that is responsible for extraordinary events. The NAZ is a division of the Bundesamt für Bevölkerungsschutz (BABS). The field of functions consists of the management of events like radioactivity, chemical accident, embakement dam burst and spill over, satellite crash and natural disaster. The existing Alarm Management Server (AMX) has been updated to the current state of the art. NAZ mobilizes in case of emergency with the new web based solution of ATT the responsible individuals in a very short time. The messages can be assembled ad hoc based on the event as a voice or a text message. The reporting allows an immediate corrective intervention, if not enough individuals were reached.

AudioText Telecom AG joined the association of the Swiss installation contractors of safety installations SES. All of the SES-members pledge to keep manifold quality criterias and safety standards. SES-members are accredited by the Swiss insurance association (SVV) and the cantonal fire insurance association (VKF).

Together with Burkhalter Net Works, as a general contractor and provider of the Siemens HiPath 3800 telephone exchange and the hotel check-in system, we implemented the the AMX (Alarm Management) and the CMX (Communication Management) at the Sheraton Neues Schloss Hotel Zurich.

AudioText Telecom AG is a member of the "Nortel Open Developers" community and has applied for the highest partnership level, the "Nortel Compatible Product" for the AMX Alarm Management Server.

• Various special ring tones indicate the importance
• Redirection will be ignored, the alert only receives the primary destination
• Internal occupied attendants will be disconnected, so that the target always can be reached