Axpo Informatik AG

Since autumn 2001 Axpo Informatik AG, as a professional IT partner of the electric utility Axpo and the attached cantonal electric utilities, provides services in the technical and commercial information technology. Axpo Informatik AG currently attends to 3200 customers and about 500 applications in Switzerland and several destinations within Europe.
The IT helpdesk is assisted by the web based Communication Management solution "CMX" so that it is capable of a highly individual and SLA (Service Level Agreement) oriented customer liasion and support. Depending on the callers country of origin CMX forwards the caller according to the weekday/holiday and time to an adequate agent. CMX offers a decentral placement of the agents. Therefore it is possible to include home offices or external organizations among the workplaces in the internal IT network, into the process. Axpo Informatik AG has decided to upgrade the existing installation with an emergency system to obtain redundancy. The upgrade has been realized in Q4, 2007.