Sulzer Management AG

Sulzer Management AG operates the IT services of the Sulzer divisions. These services include all web platforms, groupware- and LDAP-root / DNS systems as well as various SAP applications. The whole IT and computer center infrastructure is monitored by the Alarm Management System "AMX". While scanning the Network Management System (NMS) information occuring problems will be registred. Fault reports are processed sequentially and/or parallel depending on their priority and daytime. The reports are sent to the appropriate individual as either voice messages, email or SMS. Because of the open "AMX" database architecture in MS SQL the customer could make further use of the already existing duty planning based on the MS Exchange Public Folder calendar whereby an expensive development of a customer specific interface became needless. The ASP.net and AJAX based WEB solution allows fast modification and a complete reporting that provides a selectable list of  every activity to the second.