
The Alarm Management server (AMX) centralizes the processing of all events seized by external sources (building/process control, fire alarm, network management, nurse call, etc.) and notifies the alarm organization based on the respective scenario through different communication media by SMS, phone call (VOIP), email, SNMP traps, Paging or text messages on cordless handsets (DECT/WLAN).
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The Communication Management Server (CMX) helps to improve business intelligence and is used in the call center environment (IVR, UM, TTS, etc.). Furthermore it can be combined with the AMX (Alarm Server) - a cost-saving synergy effect.